Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at byerabags@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at byerabags@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at byerabags@gmail.com.
At Byera Bags, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return, Refund & Exchange Eligibility
You may request a return, refund, or replacement within 7 days of receiving your order. Requests submitted after this period may not be eligible for review.
To qualify for a return or refund, the item must:
- Be unused and unworn
- Be in its original condition
- Include all original packaging, tags, and accessories
- Not show signs of damage caused by misuse
Eligible Reasons for Returns or Refunds
You may be eligible for a return, replacement, or refund if:
- You received the wrong item
- The item has a manufacturing defect
- The item arrived damaged during shipping
- The item appears to have been tampered with before delivery
For damaged or defective products, customers may choose either a replacement or a refund, subject to verification.
Non-Returnable Situations
Returns and refunds will not be accepted for:
- Change of mind
- Incorrect product selection by the customer
- Products damaged due to misuse, neglect, or improper handling
- Requests submitted after the 7-day return period
Return Shipping & Fees
Please note the following conditions:
- Customers are responsible for return shipping costs unless the error was caused by Byera Bags.
- A 25% restocking fee may be applied to eligible returned items.
- A 5% transaction processing fee will be deducted from approved refunds for canceled orders or voluntary refund requests.
Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund request.
If approved:
- Your refund will be processed to your original payment method.
- Refunds are typically completed within several business days, depending on your payment provider and financial institution.
Exchanges
We only replace items that are defective, damaged, or incorrect.
To request an exchange, please contact our customer support team with your order details and photos of the issue. Once approved, we will provide return instructions and the appropriate return address.
Email: byerabags@gmail.com
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as refunds can take additional time to appear.
If you have completed these steps and still have not received your refund, please contact us for assistance.
Email: byerabags@gmail.com
Sale Items
Sale and discounted items may be eligible for returns or refunds if they meet all requirements outlined in this policy.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Byera Bags
Customer Support Email: byerabags@gmail.com
We are committed to resolving customer concerns fairly, efficiently, and professionally.